Contact & Support
We're Here to Help
The WooSpin support team is available 24 hours a day, 7 days a week to assist Australian players with any questions or issues. Whether you need help with deposits, withdrawals, bonuses or account verification – we've got you covered.
Support Channels
| Channel | Availability | Languages |
|---|---|---|
| Live Chat | 24/7 | English, Chinese |
| Email Support | 24/7 (response within 4 hours) | English, Chinese |
Live Chat
The quickest way to get help is via our live chat feature, available directly on the WooSpin website. Simply log in to your account and click the chat icon in the bottom corner to connect with a support agent instantly.
Email Support
For non-urgent enquiries or for matters requiring documentation, you can contact our support team by email. Please include your registered username and a clear description of your issue. We aim to respond to all emails within 4 hours, though peak periods may take slightly longer.
You can find our support email address in the footer of this website.
Before You Contact Us
Many common questions can be answered by reviewing our FAQ section and Terms and Conditions. Check our casino review page for information about bonuses, payments and games. For responsible gambling support, please visit our Responsible Gambling page.
Responsible Gambling Contacts
- BeGambleAware: begambleaware.org
- Gambling Therapy: gamblingtherapy.org
- Gambling Help Online (AU): 1800 858 858 (free call, 24/7)
- GamCare: gamcare.org.uk