Privacy Policy

1. Introduction

WooSpin Casino ("we", "our", "us") is operated by WooSpin N.V. and is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you use our website and services.

By accessing or using WooSpin, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Full name, date of birth, username, and government-issued ID for KYC verification.
  • Contact Data: Email address, phone number, and mailing address.
  • Financial Data: Bank account details, payment card information, cryptocurrency wallet addresses, and transaction history.
  • Technical Data: IP address, browser type, device identifiers, operating system, and site usage logs.
  • Usage Data: Information about your gaming activity, session duration, games played, and betting patterns.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To create and manage your account and verify your identity
  • To process deposits, withdrawals and other transactions
  • To comply with anti-money laundering (AML) and Know Your Customer (KYC) legal obligations
  • To communicate with you about your account, bonuses and promotions
  • To improve our website, services and user experience
  • To detect and prevent fraud, cheating and other prohibited activities
  • To comply with our responsible gambling obligations

4. Data Sharing

We do not sell your personal data to third parties. We may share your information with trusted service providers, payment processors, fraud prevention partners, and regulatory authorities where required by law. All third parties are required to maintain the confidentiality and security of your data.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations. Financial and identity records are typically retained for a minimum of five (5) years following account closure to satisfy AML obligations.

6. Your Rights

You have the right to access, correct, delete or port your personal data, and to object to or restrict its processing. To exercise your rights, please contact us at the email provided below.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our site. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our services.

8. Contact Us

For any privacy-related enquiries, please contact our Data Protection Officer at the support email listed in the footer of this site.

Last updated: January 2025